Shipping policy

GOODMATE PETS SHIPPING POLICY

Last updated: 22 September 2026

Goodmate Pets is operated by Zak Michael Nosal, ABN 76 644 200 548 (we, us or our).

WHERE WE SHIP

We currently ship to eligible addresses within Australia. We do not currently offer international delivery through the online store.

SHIPPING COSTS

We offer free tracked shipping on Australian orders over $70. Shipping charges for orders below $70 are displayed at checkout before payment. Any promotion involving free or discounted delivery is subject to the conditions stated with that promotion.

ORDER PROCESSING

After an order is placed, it must be confirmed and prepared for dispatch. Processing times can vary by product, supplier availability, weekends, public holidays and periods of high demand. You will receive a dispatch notification when tracking becomes available.

DELIVERY ESTIMATES

Delivery estimates shown on our website, product pages, checkout or order communications are estimates only and are not guaranteed delivery dates. Delivery time begins after dispatch, not when the order is placed.

Some products may be fulfilled by specialist supply partners or from different fulfilment locations. As a result, an order containing more than one item may arrive in separate parcels and at different times. You will not be charged additional shipping merely because an order is split into separate parcels.

TRACKING

Where tracking is available, it will be sent to the email address used at checkout. Tracking information may take a short time to update after dispatch.

DELIVERY DELAYS

Delivery may be affected by carrier delays, severe weather, public holidays, remote-area service limitations, customs or border processing, peak shopping periods and other events outside our reasonable control. We will provide reasonable assistance if a shipment is significantly delayed.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order enters processing or has been dispatched.

If a parcel is returned because an address was incorrect, incomplete or could not be accessed, reasonable redelivery costs may apply. This does not limit any rights you may have under the Australian Consumer Law.

AUTHORITY TO LEAVE AND DELIVERY RISK

A carrier may leave a parcel in a safe place where permitted by its service terms. If you have specific delivery requirements, follow the options supplied by the carrier. Risk in the products passes to you when the parcel is delivered to the address supplied, subject to applicable law.

LOST, DAMAGED OR MISSING PARCELS

If tracking states that a parcel has been delivered but you cannot locate it, first check the delivery area, household members and any collection notice, then contact us promptly. If a parcel is lost or damaged in transit, we will investigate with the carrier and provide an appropriate remedy where required.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

CONTACT US

For shipping assistance, submit a request through https://goodmatepets.com/pages/contact and include your name, order number and delivery postcode.

Business: Goodmate Pets
Operator: Zak Michael Nosal
ABN: 76 644 200 548
Business location: Victoria, Australia