Ordering
How do I know my order was received?
You will receive an order confirmation email after checkout. If it does not arrive, check your junk folder and contact us with the email address used for your order.
Can I change or cancel my order?
Contact us as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed after an order has entered processing.
Shipping
Where do you ship?
We currently ship within Australia.
How much is shipping?
Tracked standard shipping is $7.95. Standard shipping is free for orders of $70 or more.
How long does delivery take?
Most orders are estimated to arrive within 7–15 business days after dispatch. Delivery times are estimates and can vary because of carrier delays, public holidays or destination.
Will I receive tracking?
Yes. Tracking is sent by email when it becomes available. Tracking can take a short time to show its first carrier update.
Can products arrive separately?
Yes. Items may be dispatched separately, so one order can arrive in more than one parcel. You will not be charged extra shipping because of split delivery.
Products and returns
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the item and packaging so we can review the problem.
How do returns work?
Please read our Refund Policy before returning anything. Contact us first for return instructions; items sent without approval might not be accepted.
Are products suitable for every pet?
Pet sizes, behaviour and needs vary. Read the product information carefully, supervise use where appropriate and stop using any item that becomes damaged or causes discomfort. Ask a veterinarian or qualified professional when you are unsure.
Need help?
Use our Contact page and include your order number if your question is about an existing order.